FAQ

 
Payments
As per government notice we will not be accepting old Rs. 500 and Rs. 1000 notes for Cash on Delivery orders or in store cash payments till further notice. You can instead use any of our online payment methods, or make payment through cheque or bank transfer. For further details please Call 1800-102-0103 Diamonds and Jewellery
Diamonds and Jewellery
You will not. You need to be an expert and use specialised equipment to make sure a diamond is real. Do not trust ideas like scratching a beer bottle (it may damage the diamond too), thermal conductivity, looking through, comparing weight, etc. If the diamond is accompanied by a certificate, you will know it is real and if it is treated artificially or not.
Round brilliant diamond has the most brilliance, and the most popular. Fancy diamonds look more elegant in larger sizes. Also, they tend to look larger than they are by virtue of their shape. The choice of shape is also governed by the shape of the hand and Diamond Colour and Diamond Clarity. Round brilliant diamond hides defects and yellow tints the best.
1. Facet: any of the flat "sides" of the diamond. 2. Table: On a brilliant cut stone...the top octagonal facet 3. Girdle: The typically frosty white ring at the widest part. 4. Culet: The bottom point (actually a facet) on a brilliant cut stone 5. Pavilion: The portion of the stone below the girdle 6. Crown: The portion of the stone above the girdle 7. Diameter: Width of the diamond as measured thru the girdle 8. Fire: The quality of the diamond that breaks reflected light into a colourful array. 9. Depth – Height of Gemstone from Culet to Table 10. Brilliance: The quality of the diamond that reflects light without changing it (also called sparkle). 11. Fluorescence: The characteristic of some diamonds to fluoresce certain colours under some light. 12. Natural: Usually found on the girdle. A small section was on the side of the raw diamond. It appears as a slightly rough flat spot on the girdle. 13. Feather: A “crack” in a diamond, appears as a white feather within the stone.
The first six terms describe the geometry of the diamond. Fire and sparkle are variable characteristics that are determined by the proportions of the diamond. Modifying proportions to increase one may decrease the other! Look for a good balance of fire and sparkle. Fluorescence occurs naturally and synthetically. It is not common, so jewellers will try to command a higher price. In general, it does not change the value of the stone, but severe fluorescence gives stones an oily appearance in sunlight, and decreases its value. Naturals if not severe are not bad. Small feathers are common. Any crack that extends more than 1/3 of the way through the stone may cause structural problems.
On a brilliant full-cut stone, there are 58 facets; 32 facets plus the table above the girdle and 24 facets plus the culet below the girdle. Some stones with only 18 facets are refered to as "single cuts".
The most desirable colour of the diamond is white. The Colour scale ranges from D to Z, where D is the whitest of the white and hence most expensive. However, colours between E to H are regarded as very white, and you cannot make out the difference in colour once a diamond is set. However, diamond colour becomes more obvious as in larger size diamonds, or in shapes other than the round brilliant. For instance, the Asscher and the emerald cuts are more see-through with large facets, and require a higher colour and clarity than other shapes. Colour is something that can be discerned with the naked eye with practice (such as looking at the engagement ring everyday. Hence, it is advisable to buy as white a diamond as you can afford in your carat range, in an eye clean or better clarity. If a diamond has slight blue fluorescence, it could render your H or J colour whiter. Also, if the stone is very well cut, it makes both the clarity and colour look better. Clarity is not a factor you can judge only by looking at the diamond under magnification. Step cut diamond shapes like emerald and Asscher cuts require a higher quality of colour and clarity as they have large see-through facets which make it easy to see any imperfections
Offers
The maximum discount that a person can avail is limited to Rs. 1,00,000 per order.
Payments
Cash on Delivery (CoD) is a payment method where you pay for an item in cash, when the courier company delivers the item to you.
No, currently CoD is available only for customers residing in India.
You place an order for your favourite jewellery on CaratLane.com. Check for CoD facility by entering your area pin code in the text box. Choose CoD option if available and complete the order placement. You pay the complete amount in cash to the courier once the product is delivered to you. Please remember payment through cheque, draft or any other means will not be accepted by the courier.
The CoD option is only available for Solitaires, Jewellery and Gold coins up to Rs.49,000.
Our CoD facility is limited by the reach of courier companies. Once you enter your pin code while ordering, you can check for the availability. If your location is not supported by the CoD service, please choose another payment option.
Shipping
  • Products that feature under 'same day shipping' will be shipped the same day only if orders are placed before 1:00 pm.
  • For orders placed after 1:00 pm, shipping will happen the next day
Answer: No, currently same day shipping is available for customers residing in India. Multiple cross border regulations make it difficult for us to extend this feature to our international customers.
We do not ship any product without invoice because of intrastate and interstate requirement. (Document mandatory for goods transfer from one place to another)
Try@Home
Try @ Home allows you to “touch” and “feel” your favourite jewellery at a time and place of your choice. It’s 100% free and there is no obligation to buy if you don’t like what you’ve tried. All you have to do is pick the pieces that you’d like to try and schedule your trial session.
No, it is available only within India.
Our Try@Home service is available in Delhi, Mumbai, Bangalore and Chennai
The CoD option is only available for Solitaires, Jewellery and Gold coins up to Rs.49,000.
Our CoD facility is limited by the reach of courier companies. Once you enter your pin code while ordering, you can check for the availability. If your location is not supported by the CoD service, please choose another payment option.