Returns Policy

Go ahead and shop with complete peace of mind
Product Category
30-DAY MONEY BACK
100% refund for returns within 30 days. No questions asked.
LIFETIME EXCHANGE
Exchange or upgrade your jewellery / solitaire
BUYBACK
Sell your solitaire / gold coin / plain gold jewellery back to us

Gold / Platinum
Diamond, Gemstone, and Solitaire Jewellery
100% of Invoice value*

Studded Solitaire Mount*
100% of Invoice value*

Plain Gold / Platinum and Unstudded Solitaire Mount* Jewellery
100% of Invoice value*

Plain Gold with Gemstone
100% of Invoice value*

*UPTO CAD. 1781.11
Diamond, Gemstone, and Solitaire Jewellery
80% of prevailing product value including making charges*

Studded Solitaire Mount*
80% of prevailing product value including making charges*

Plain Gold / Platinum and Unstudded Solitaire Mount* Jewellery
100% value of metal weight at prevailing metal rate*
Plain Gold with Gemstone
Gemstone - 90% of prevailing gemstone value
Gold - 100% value of gold weight at prevailing gold rate*
*upto CAD. 1781.11
Diamond, Gemstone, and Solitaire Jewellery
N/A

Studded Solitaire Mount
80% of prevailing product value including making charges*

Plain Gold / Platinum and Unstudded Solitaire Mount* Jewellery
100% value of metal weight at prevailing metal rate*

Plain Gold With Gem Stone
Gemstone - 90% of prevailing gemstone valueGold - 100% value of gold weight at
prevailing gold rate*

*upto CAD. 1781.11

Solitaires (loose diamonds)
100% of invoice value*
*UPTO CAD.8905.54
90% of prevailing solitaire rate*
*UPTO CAD.8905.54
80% of prevailing solitaire rate*
*UPTO 17811.09

Set your price by listing it on our site for a nominal service charge*
*OVER CAD.17811.09

Gold coins
N/A
100% value of coin weight at prevailing gold rate
100% value of coin weight at prevailing gold rate

Nebula Watches
N/A
7 days returns & exchange
N/A
N/A

Shipping
Complimentary
CAD.8.91
CAD.8.91

Call 9056761212   9669sk@gmail.com

  • In case, any coupon, Discount or Promo Codes were used during the original purchase, the Buyback/exchange amount will be reduced by an amount equivalent to the Coupon,Discount or PromoCodes, as applicable
  • Customized(including personalized/engraved products) Jewellery is not eligible for a Money back,30 Day exchange or Buyback. Only Life Lime Time Exchange Policy applies
  • Returns are only applicable on orders shipped within India
Detailed Terms and Conditions
  • Customised Jewellery (including personalised / engraved products) are not eligible for a 30-Day Money Back or BuyBack. Only Lifetime Exchange applies.
  • Once your returned item is received, our Quality Assurance Department will review it.
  • Any item that shows sign of wear or has been altered, resized (by a jeweller other than the company) or damaged cannot be accepted for 30-day Money Back.
  • Product should be accompanied with original product certificate and the original / copy of invoice for all exchange within the 30-Day Money Back period.
  • In case the customer cannot produce the original certificate, the company will send the solitaire / jewellery to the lab for recertification, the shipping and certification cost of which shall be borne by the customer.
  • The Money Back amount will be 100% of actual amount paid. In case, any coupon, discount or promo codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the coupon, discount or promo codes, as applicable.
  • In case, any coupon, discount or promo codes were used during the original purchase, the BuyBack / Exchange amount will be reduced by an amount equivalent to the coupon, discount or promo codes, as applicable.
  • In case of a refund on 30-Day Money Back, payment of the refund amount shall be done via online bank transfer to the customer's bank account within 10 days of receipt of the product. If the mode of the payment was through online debit / credit card / net banking, the refund will be processed by reversal of the transaction.
  • In case the exchange value is higher than the value of the old product, the customer will have to pay the difference.
  • In case the exchanged value is lesser than the value of the old product, the difference will be refunded in case of a 30 Day exchange, but if its a Life Time Exchange then the difference will be held as a credit for future purchase.
  • The prevailing market value will be determined by the company.
  • This feature is not available for international orders (orders that will be shipped abroad from India).
  • CaratLane reserves the right to change the terms and conditions for specific customers. In such a situation, the customer will always be informed of the decision prior to the purchase.
  • If you want to resize your ring, the company will resize it free of cost except in certain cases where the resizing is not possible.
  • If the resized ring costs more than the existing ring, the incremental cost shall be borne by the customer.
  • If the resized ring costs less than the existing ring, the differential amount shall be refunded to the customer.
  • In case of a refund, the payment of the same shall be made by way of an online bank transfer within 10 days of dispatch of the resized product.
  • If for some reasons, your product needs to be repaired, the company shall repair / replace the product for charges which would be determined by the company on a case to case basis.
  • Shipping charges under Repairs & Resizing policy shall be borne by the customer.
  • This feature is not available for international orders (orders that will be shipped abroad from India).